CX INNOVATION IN 2021
TUESDAY | SEPTEMBER 28 | ALL DAY
PARDON THE DISRUPTION LIVE (Coffee & Networking)
Join Frank Rogers (Acuerdo) & Kyle Burt (Acuerdo) for a LIVE fast paced Podcast covering 6-topic, 30 minute grind on the top CX & IT news posts of the day. The show will be simulcast on LinkedIn and Youtube with Audience participation at the end. Pull up a seat, grab some coffee and start your day right with some tidbits of knowledge and a laugh.
GET ON THE RIGHT CHANNEL WITH YOUR CMO (30 minutes)
The CMO and the IT Leader are partners in crime today (no, not cyber crime). We are talking about the collaboration needed to make sure that your company can talk with your prospects and your customers on the right channel, with the right message, at the right time. The destination is a business that can hold its own in 2021. Don’t miss the legendary Todd Scarborough as he shows you the art of the possible, today!
CULTIVATING YOUR PERSONAL IT BADASS BRAND (30 minutes) (Special Guest!)
“You're good enough and people like you”, but do enough people know you? It’s 2021 and a company is known by its brand and that of their people (those that are visible). Join the movement. Attend this presentation, get the straight info, get a quick pic and post for your LinkedIn profile. Catch [person] as she helps you flip the switch on your brand!
KICK DOWN THE CX DOOR IT LEADERS! LET’S GO!!(30 minutes)
Join Frank Rogers (Acuerdo) as he unpacks the CX glass ceiling for IT professionals and how to bust clean through with science. Frank will break down the 7 layers of CX that every IT professional should know.
ACHIEVING VOICE QUALITY FOR MS TEAMS (30 minutes)
Microsoft Teams are awesome but voice quality and reliability sucks! It is common knowledge. Learn how to drive MS teams with voice components that rock audio quality and crush uptime and failover for your business and users. Don’t miss this killer presentation from Kyle Burt (Acuerdo), Sherry Rajami (Acuerdo), and Justin Clark (RingCentral).