CX INNOVATION IN 2021

TUESDAY | SEPTEMBER 28 | ALL DAY

Connect with industry thought leaders in customer experience and learn about the latest CX trends and insights. 

  • Ad Spend Automation

  • Omnichannel Engagement

  • Journey Optimization

  • Attribution – BI & Analytics

 

Visit https://acuerdo.io/events/cxtour/ for more details.

Agenda:

8:30am

PARDON THE DISRUPTION LIVE (Coffee & Networking)

Join Frank Rogers (Acuerdo) & Kyle Burt (Acuerdo) for a LIVE fast paced Podcast covering 6-topic, 30 minute grind on the top CX & IT news posts of the day.  The show will be simulcast on LinkedIn and Youtube with Audience participation at the end. Pull up a seat, grab some coffee and start your day right with some tidbits of knowledge and a laugh.

9:00am

GET ON THE RIGHT CHANNEL WITH YOUR CMO (30 minutes) 

The CMO and the IT Leader are partners in crime today (no, not cyber crime). We are talking about the collaboration needed to make sure that your company can talk with your prospects and your customers on the right channel, with the right message, at the right time. The destination is a business that can hold its own in 2021. Don’t miss the legendary Todd Scarborough as he shows you the art of the possible, today!

10:00am

CULTIVATING YOUR PERSONAL IT BADASS BRAND (30 minutes) (Special Guest!)

“You're good enough and people like you”, but do enough people know you? It’s 2021 and a company is known by its brand and that of their people (those that are visible). Join the movement. Attend this presentation, get the straight info, get a quick pic and post for your LinkedIn profile. Catch [person] as she helps you flip the switch on your brand!

11:00am

KICK DOWN THE CX DOOR IT LEADERS! LET’S GO!!(30 minutes)

Join Frank Rogers (Acuerdo) as he unpacks the CX glass ceiling for IT professionals and how to bust clean through with science. Frank will break down the 7 layers of CX that every IT professional should know.

12:00pm

Stop on by, put your feet up, talk about CX and the weather

1:00pm

ACHIEVING VOICE QUALITY FOR MS TEAMS (30 minutes) 

Microsoft Teams are awesome but voice quality and reliability sucks! It is common knowledge. Learn how to drive MS teams with voice components that rock audio quality and crush uptime and failover for your business and users. Don’t miss this killer presentation from Kyle Burt (Acuerdo), Sherry Rajami (Acuerdo), and Justin Clark (RingCentral).

2:00pm

10 WAYS TO BOTCH THE HYBRID OFFICE (30 minutes) 

COVID killed the corner office and now it is time to get strategically serious about architecting how we work. Join in the working session to see how you can avoid random acts of digital, the killer of all things “better”. We are bringing the brightest minds to this panel with Kyle Burt (Acuerdo), Sherry Rajami (Acuerdo), Justin Clark (RingCentral), and Chris Powers (BigLeaf). It’s gonna get real.

Thank You IT Leadership Track Sponsors:

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Thank You IT Leadership Track Sponsors:

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Thank You IT Leadership Track Sponsors:

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Thank You IT Leadership Track Sponsors:

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CX Innovation Sponsors & Partners

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