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COVID-19 Statement on Status & Guidelines

Updated 8/26/2021 1:30pm cst

As we prepare to meet in person this September 28, 2021 (we can’t wait to see you!), the InnoTech team is monitoring and implementing all recommended event industry safety protocols as the health and safety of all InnoTech participants are of vital importance. As of today, the event is moving forward with all CDC, State, and local-recommended safety measures in place. At InnoTech you can expect: increased hand sanitation, cleaning protocols throughout the building, minimal touch registration check-in, and more. Masks are highly recommended inside while not eating or drinking and will be available onsite if needed. There will be no mandatory vaccination checks. 

The Irving Convention Center has also developed the following Health & Safety Guidelines. Following the guidelines will help ensure the health and safety of each and every InnoTech participant, which includes everyone involved including sponsors, exhibitors, attendees, speakers, colleagues, volunteers & vendor partners alike.

Irving Convention Center and InnoTech will continue to monitor and adhere to the recommended State of Texas and City of Irving COVID-19 guidelines.

Please familiarize yourself with these guidelines & know what to expect at the Irving Convention Center and InnoTech Dallas 2021.

Face Coverings are optional for all parties


At this time face mask/covering is optional for all attendees, exhibitors, and partners.

Crowd Density Standard (CDS)


InnoTech will allow for the Crowd Density Standard in accordance with local, regulatory guidance. By controlling the density, appropriate physical distancing can occur. This could include but is not limited to: floor markers to help maintain social distancing especially high-density areas such as registration, restrooms, elevators, compliance with local guidelines regarding meeting room capacities (minimizing the number of seats in each meeting room) & socially distanced seating for food consumption.


InnoTech and Irving Convention Center will follow the Crowd Density Standard illustrating our commitment to prioritizing health and safety first while enabling successful interactions among our participants.

Booth/Stand Cleaning


Exhibitors will be expected to disinfect their respective booths and exhibits regularly using their own cleaning materials throughout the event.  The cleaning standards include ALL demo equipment such as tables, computers, demo equipment, pens, etc. which must be disinfected by exhibitors after each use prior to the next use.


With instructions and guidelines of how to regularly disinfect their booths and exhibits, our exhibitors can contribute to our full plan of micro and macro cleaning efforts. The elimination of physical materials in favor of sharing promotional items physically can also contribute to sustainability efforts in addition to minimizing risk and contact between people.


Food & Beverage Services


InnoTech will work with food & beverage service providers in offering food in pre-packaged and/or in closed containers. Seating areas will be arranged to follow the Irving CC guidelines, and payment by credit card will be required. (No cash transactions.)


InnoTech’s commitment to health and safety expands to food and beverage where every effort is being made to minimize risk. By eliminating self-serve buffets and open service options, a stricter control for food safety can be provided. Combined with seating arrangements following the CDS, food and beverage can be enjoyed at a higher level of service for our audiences.

Increased hand sanitizer stations at Irving Convention Center


Hand sanitizer stations placed throughout both venues and replenished regularly.


In addition to washing your hands regularly and thoroughly, world and country health organizations recommend alcohol-based hand sanitizers to prevent the spread of infections and decrease the risk of getting sick. Irving Convention Center and InnoTech are committed to making hand sanitizer stations readily available throughout our event spaces, particularly at key locations.

Increased cleaning protocols at Irving Convention Center


Rigorous cleaning schedule for all public areas (escalators, elevators, restrooms, etc.) and sanitizing of meeting rooms between sessions.


InnoTech’s partnering venues will provide a visible, enhanced cleaning regime. Cleaners are equipped with PPE with an increased focus on key touchpoints, including restrooms, food and beverage areas, and help points.


Increased Communication via Show Website, Apps, & SMS


InnoTech will continue to clearly communicate the guidelines for the event through all channels, with the specific details available on the show website and app and immediate or urgent messages sent via SMS.


Communication is a critical success factor in this program achieving its objective to build confidence for all people who participate in and visit InnoTech events. Irving Convention Center’s Health & Safety Guidelines will be communicated through all channels, with the specific details available on the show website and app and urgent news via SMS.


It is important to note our refund policy:

  • Registration fees are non-refundable but are transferable to an eligible participant.

  • Registration transfer requests must be submitted in writing to InnoTech Dallas.

  • Please contact InnoTech registration at least 48 hours prior to the event start date to transfer your registration to someone else.

  • If you have a special circumstance and would like to request a refund, please reach out to InnoTech Dallas.


Out of an abundance of caution, health authorities are recommending that everyone take the same steps to prevent common respiratory illnesses – such as the common cold and flu. These include: 

  • Staying home when you are sick;

  • Washing your hands for 20 seconds with soap and water;

  • Coughing or sneezing into your elbow;

  • Avoiding touching your eyes, nose, and mouth with unwashed hands;

  • Avoiding close contact with people who are sick; and

  • Disinfecting frequently touched surface areas (doorknobs, light switches, etc.)


For more information visit the World Health Organization's guidelines, Irving Convention Center's statement here, and websites from the Texas Department of State Health ServicesCDCor the National Institute of Health.

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